Privacy Policy

1. Data Controller
Company: Laetitia Bodtmann – Barkbuddy
Address: Kastanienweg 12, 6353 Weggis, Switzerland
Email: support@bark-buddy.com

2. Data We Collect

  •  Registration: name, email, dog details.
  •  Profile & Messaging: profile photo, chat history.
  •  Location: to show nearby users.
  • Technical: IP address, device details, cookies.
  • Payment info: processed securely by app stores (we do not store card data).

3. Why We Use Data

  • To provide services and subscriptions.
  • To send updates and marketing with consent.
  • To ensure security and prevent fraud.
  • To comply with legal obligations (Swiss FADP and GDPR for EU users).

4. Sharing Data

  • With service providers (hosting, analytics).
  • With other users (limited to profile information).
  • With authorities if legally required.
  • Never sold to third parties.

5. International Transfers

  • If data is stored outside Switzerland or the EEA, we use Standard Contractual Clauses or equivalent safeguards.

6. Data Retention

  • While you maintain an account.
  • Deleted or anonymized upon request, except where legally required.

7. Your Rights (under Swiss FADP and GDPR where applicable)

  • Access, rectification, deletion.- Restriction of processing or objection.
  • Withdraw consent anytime (for marketing).
  • File complaints with the Swiss Federal Data Protection and Information Commissioner (FDPIC), or with your local EU Data Protection Authority if you are in the EU.

8. Security

  • We implement reasonable technical and organizational measures to protect data, but no system is 100% secure.

9. Governing Law and Disputes

  • This Privacy Policy is governed exclusively by Swiss law.
  • All disputes shall be handled only by the competent courts of Switzerland (jurisdiction: Lucerne)

10. Terms of Use Agreement

  • All users are required to accept our Terms of Use before creating or sharing any content.
  • Our terms clearly state that we do not tolerate objectionable, abusive, or illegal content.
  • Any violation of these terms may result in suspension or permanent removal of the user’s account.

11. Filtering Objectionable Content

  • We use both automated filters and manual moderation to detect and prevent objectionable material (e.g., hate speech, nudity, violence, or harassment) from appearing in the app.
  • User submissions that contain restricted keywords or content are automatically blocked or reviewed before publication.

12. Blocking Abusive Users

  • Users can block or mute other users to prevent further contact or visibility of their content.
  • This empowers users to maintain control over their in-app interactions.

13. Reporting and Removal

  • Each piece of user-generated content includes a “Report” button that allows users to flag offensive or inappropriate material.
  • Reports are reviewed promptly by our moderation team, and appropriate action is taken.

14. Contact Information

  • If you encounter any content or user behavior that violates these standards, please contact us directly at support@bark-buddy.com. We take all reports seriously and act on them within 24 hours.

15. Zero-Tolerance Policy

  • Users must agree to our Terms of Use before participating. These Terms make it clear that we maintain zero tolerance for objectionable content, harassment, or abuse of any kind.